Welcome to Cambridge Avenue Medical Centre
Contact us online
Please contact us online using the online form below. A member of our trained reception team will deal with your request and signpost you appropriately to the correct healthcare professional or service.
Our online form is open 8am - 2pm Monday - Thursday. This is to ensure all requests are responded to in a timely manner.
Please be aware if we experience high volumes of requests we may temporarily close the form to enable staff to catch up.
Please do not use this service if you feel you are experiencing an emergency - call 111 for advice.
Please support your GP surgery by having the Flu vaccines with us.
Please use the AccuRx contact us online form above or book in person at one of our reception desks if you would like a pre bookable appointment.
Walk-in Flu clinics at CAMC
Walk-in appointments are available at the Cambridge Avenue site for all patients eligible for a flu vaccine. Please alert reception when you arrive and you will be called through for your vaccination as soon as possible.
Available Mon-Fri at Cambridge Avenue Medical Centre.
Please use our online 'contact us online' form above where possible to contact the surgery, we are trying to divert patients away from the phonelines as we know they remain very busy.
The practice will be investing in Cloud based telephony which will improve our phone system. Please look out for updates coming Winter 2024.
Our reception staff will ask you a series of questions in order for them to navigate you to the right healthcare provider. This may be a physiotherapist, Healthcare assistant, specialist nurse, nurse practitioner, mental health nurse or GP.
Patients accessing the right healthcare provider allows for a more streamline approach to your care, seeing the right person for you in the first instance. You do not always need to see the GP and the GP is not always the best healthcare provider depending on your need.
Important information for patients currently on hospital waiting lists
The NHS has been working hard to address the backlogs built up during the COVID pandemic. As part of these plans, the NHS will be proactively contacting patients who have been waiting a long time for NHS funded treatment to remind them of their right to request to move to an alternative hospital where they may be seen quicker.
From Tuesday 31st October new digital portal called the Patient Initiated Digital Mutual Aid System (PIDMAS) will be introduced. Patients who have been waiting 40 weeks or more can use this portal to request an alternative choice of hospital.
Any patient who is eligible will receive either a SMS text message or a letter from their current hospital explaining how to request to choose a different hospital. Please do not contact the practice regarding this process as we have no information regarding individual patients. The hospital will contact you if you are eligible. Please do not contact them either. Further information about alternative choice is available on hospital websites.
Our telephone lines remain very busy, we continue to experience high demand on our telephone lines.
First thing in the morning is considered a peak time for the practice, if your request can wait please contact the practice at an alternative time.
The staff will answer your call as soon as they can.
The practice has had additional lines installed to help with this, and employed further staff members to cope with the demand.
Why not save time and try our new online consultation form, you can request to book an appointment, cancel an appointment, request fit notes, test results, submit medication queries as well as look at self help information. Or for any minor health concerns you can contact a local pharmacy (see above information)
GP - Community Pharmacist Consultation Service
We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.
We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.
This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.
Social Prescribing service
Social prescribing is when residents are linked to local community groups and services to enable them to develop skills and confidence to improve their self care and tackle the social causes of ill health and wellbeing.
Who is social prescribing for?
The service is for all adults (18+) who are North Lincolnshire residents in need of information, advice and support to cope with everyday life.
Social prescribing focuses on:
- Supporting people to cope with their long-term conditions; or those of someone they may care for; increasing independence to enable and empower people to self-manage their own health and wellbeing
- Reducing social isolation; supporting those who are feeling lonely and looking for social opportunities to get more involved in the community
- Signposting people with social, emotional or practical needs to a range of local services, often provided by the voluntary and community sector
- Promoting a holistic approach to health and wellbeing by focusing on the wider determinants of health and supporting people to access relevant services e.g., housing, welfare advice and employment programmes, as well as health promotion services such as smoking cessation and physical activity.
Benefits of providing this service
Many people go to their GPs as a familiar route to seek help, but often the problem is not just a medical need – this is when the social prescribing route will be offered.
Evaluations of local social prescribing schemes have reported reduced pressure on NHS services, with reductions in GP consultations, A&E attendances and hospital bed stays for people who have received social prescribing support.
How do I access social prescribing?
Speak to your GP practice staff who will be able to directly refer you to a social prescribing link worker.