Practice Updates

IMPORTANT PATIENT NOTICE!

The Microsoft outage may affect several of our day - to day services at the practice.
The outage may cause delay with:
Hospital Letters - There may be delays in receiving and processing hospital correspondence.
Electronic Discharge Documents - Discharge information, including medication changes and follow up instructions, may take longer to reach the practice.
Email notifications - The surgery cannot currently receive or send emails, so if you are waiting on a response to a query or have submitted a voicemail prescription request these cannot be read or actioned.

In October, we had 199 patients miss their appointments without letting the surgery know. This equates to 3016 minutes of clinician time.
If you are unable to attend your appointment please contact the surgery on 01724 842415 as soon as possible to avoid delays in providing other patients care they need.
 

Follow us on Facebook to get regular updates on our services, important information and any changes occuring within the surgery.


Our surgery has regular social groups available for all patients, visit the 'Collaborative Practice' tab above for more information!


To order your repeat prescription, you can leave a voicemail by ringing 01724 514950.


Patients who use the NHS App are now able to update their home address in the app. If you have any questions, please contact the surgery on 01724 842415.


Please Note: The surgery can no longer treat Warts, Verucas, Infected In-Grown Toenails or Corns. Patients are to go to their local pharmacy for over the counter medication, if this does not work the patient will have to go to a private Podiatrist.

 

Updated 13.11.2026

Friends and Family Test

Please follow the link below to answer three simple questions about your recent visit to our surgery.

Completing the questionnaire can allow us to improve our services for patients, if you would like any assistance filling out the friends and family test, please contact the surgery.

As of 13.11.2026 our average score is 4.63 out of 5 and we have had a total of 10328 responses.

Thank you for your support 

Friends and Family Form to Complete

f&f

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Page last reviewed: 13 November 2026
Page created: 21 December 2023