Total Triage 

You don't have to join the morning rush to reach your GP. 

There are quick and easy ways to get in touch, and get the care you need. 

Choose the recommended routes below to avoid the queues. 

However you contact us, a healthcare professional will assess your request in the same way, as soon as possible. 

Our aim is to give everyone fair and equal access to care.

Recommended ways to contact us

Request an appointment using the link below - request an appointment.

Please note our online form is open from 7am - 2pm Monday - Friday excluding weekends and Bank Holidays.

 Use the NHS App - request repeat prescriptions & view appointments

Call or Visit one of our surgeries (contact details and opening hours here)

If you are struggling to complete the form, please contact the surgery so the reception team can assist in completing the form.

Covid-19 and Flu Vaccinations- we will be contacting our eligible patients during the next few weeks, patients do not need to contact us.

 Phone Line Opening Times- we have updated our phone lines, so they are now open as shown below: please note the phone lines are turned off between 12.30pm and 1.30pm.

Cloud based phones - we have a new phone system. This will hopefully help our staff to manage calls more efficiently. The new system has a call back feature so patients no longer need to wait on the phone in the queue.

Please note there will still be peak times where our phonelines remain very busy.

Pharmacy First service - 

Your local pharmacy now see and treat 7 common conditions without needing a GP surgery appointment.

Sinusitis adults and children over 12 years.

Sore throat adults and children over 5 years.

Infected insect bite adults and children over 1 year.

Impetigo adults and children over 1 year.

Shingles adults ages over 18 years.

Urinary tract infection women, aged 16 to 64 years.

Acute otis media- children aged 1 to 17 years

If you have symptoms for one of the above please try contacting your local pharmacy before your GP surgery.

This will allow more appointments for patients with other conditions.

Social Prescribing service

Social prescribing is when residents are linked to local community groups and services to enable them to develop skills and confidence to improve their self care and tackle the social causes of ill health and wellbeing.

Who is social prescribing for?

The service is for all adults (18+) who are North Lincolnshire residents in need of information, advice and support to cope with everyday life.

Social prescribing focuses on:

• Supporting people to cope with their long-term conditions; or those of someone they may care for; increasing independence to enable and empower people to self-manage their own health and wellbeing
• Reducing social isolation; supporting those who are feeling lonely and looking for social opportunities to get more involved in the community
• Signposting people with social, emotional or practical needs to a range of local services, often provided by the voluntary and community sector
• Promoting a holistic approach to health and wellbeing by focusing on the wider determinants of health and supporting people to access relevant services e.g., housing, welfare advice and employment programmes, as well as health promotion services such as smoking cessation and physical activity.

Benefits of providing this service 

Many people go to their GPs as a familiar route to seek help, but often the problem is not just a medical need – this is when the social prescribing route will be offered. 

Evaluations of local social prescribing schemes have reported reduced pressure on NHS services, with reductions in GP consultations, A&E attendances and hospital bed stays for people who have received social prescribing support.  

How do I access social prescribing?

Fill in the online contact form, stating your interest in the social prescribing service, or speak to your GP practice staff who will be able to directly refer you to a social prescribing link worker.

Please follow the link below to answer three simple questions about your recent visit to our surgery.

Completing the questionnaire can allow us to improve our services for patients, if you would like any assistance filling out the friends and family test, please contact the surgery.

All GP surgeries are required to give all patients in England online access to new information as it is added to their GP health record.

Patients with online accounts, such as through the NHS App, should be able to read new entries, including free text, in their health record. This applies to future (prospective) record entries and not historic data.

These pages provide support and guidance for primary care teams, staff working in other health and care services, commissioners and voluntary organisations.

Patients wanting to find out about accessing their GP health records can also visit How to get your medical records. 

Find out more about these changes and why they are being made. 

If you would like further help accessing the NHS App please use the link below.

NHS App help and support - NHS (www.nhs.uk)

If you require any historical information from your records, please ask a receptionist for a Subject Access Request form. Please complete this form and return to the surgery. This is then approved by a GP who may wish to call the patient before releasing any copies of notes. We advise these requests can take up to 28 days due to the amount of work involved. 

We have now welcomed our new Practice Manager and Deputy Practice Manager into the surgery.

Cambridge Avenue are supporting the 'Wear it Pink' inititiative for 18.10.2024 for 1 week. We are holding a donation which can be found at the reception desk at Cambridge Avenue and Messingham Surgery.

Make sure you get your Covid and Flu vaccinations this Autumn! If you are unsure if you are eligble, please contact the surgery and the reception team can let you know. 

If you are able to, please update the surgery with an up to date blood pressure reading, height and weight so we can update your records. 

Follow us on Facebook to get updates about our surgery and information about our services. 

Updated: 15.10.2024

Please support your GP surgery by having the Flu and Covid-19 vaccines with us.

We will be contacting eligible patients to ensure that everyone gets their Flu and Covid vaccines.

If you have any queries about the upcoming vaccinations, please do not hesistate to contact the surgery.

 If you believe you are eligible for the Covid and Flu vaccinations, please contact the surgery for the reception team to get you booked in. We are currently holding weekend clinics and evening clinics at Cambridge Avenue.

Thank you

Important information for patients currently on hospital waiting lists

The NHS has been working hard to address the backlogs built up during the COVID pandemic. As part of these plans, the NHS will be proactively contacting patients who have been waiting a long time for NHS funded treatment to remind them of their right to request to move to an alternative hospital where they may be seen quicker.

From Tuesday 31st October new digital portal called the Patient Initiated Digital Mutual Aid System (PIDMAS) will be introduced. Patients who have been waiting 40 weeks or more can use this portal to request an alternative choice of hospital.

Any patient who is eligible will receive either a SMS text message or a letter from their current hospital explaining how to request to choose a different hospital. Please do not contact the practice regarding this process as we have no information regarding individual patients. The hospital will contact you if you are eligible. Please do not contact them either. Further information about alternative choice is available on hospital websites.

Telephone Lines

Our telephone lines remain very busy, we continue to experience high demand on our telephone lines.

First thing in the morning is considered a peak time for the practice, if your request can wait please contact the practice at an alternative time.

The staff will answer your call as soon as they can. 

Why not save time and try our new online consultation form, you can request to book an appointment, cancel an appointment, request fit notes, test results, submit medication queries as well as look at self help information. Or for any minor health concerns you can contact a local pharmacy (see above information)